Welcome, Some person recommended me this website Location

Welcome
JA: Where is this? It matters because laws vary by location.
Customer: Some person recommended me this website Location Burnley
JA: What steps have you taken so far?
Customer: Maybe l will describe what happened
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: Me and my letting agency noticed that l have rotten floor in my bathroom. The agency wrote to me that l have to pay for the floor because it only l caused damage. In the agency opinion l was taking a shower in wrong way because I didn't put curtain to the bathtub. I answered agency on this that it's not true that l caused the damage by taking shower in not proper way because head shower never worked here and l was forced to take a bath all the time. I explained that the floor is rotten because l had to use a jug to rise my hair. I wrote that it's mainly the agency fault because before l moved in here they should install a good shower and only this could prevent rotten floor. The agency answered me that it completely doesn't matter that l didn't have a shower here and that it's all my fault anyway because l should be careful when l use a jug. I completely don't agree with opinion the agency. It's the most important in all case that l didn't have a shower. When l use a jug l can't be careful because here is narrow bathtub and water always splashes from side to side. I don't have any impact on this. If l would have a shower l could control water stream and prevent wet floor. In my opinion in fact mainly it the agency caused rotten floor by neglect this that l don't have a shower. Here is wooden floor. (About what l didn't know. I'm just a tenant) They didn't install shower before l moved in here and also after inspections. Despite this that they were checking everything at home so they had to know that button of head shower does not works. I admit that l didn't insist on new head shower but only because here was different issues to fix at home and it seemed not the most important. I think, it was my mistake but l didn't know that here is wooden floor and that it can happen despite this l mop the floor in bathroom. My question is should the agency pay half the cost of repairing the floor? If yes, what can l do to convince or to force the agency to admit that it also is agency fault and to pay half or all price?Customer: Chat is completed