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Good morning, thank you for contacting Just Answer my name is***** am a practising solicitor with several years experience and I will be assisting you today. Please note that this is a Q and A platform and no lawyer client relationship is created. I am sorry to hear about your circumstances, have you raised a formal complaint to the company?
Yes it is best to raise a formal complaint in writing via an email, as if you need to escalate the matter you may need to provide written evidence.
Once you have written a formal complaint and received an outcome if you are still unhappy with the response you can then escalate to the Pension Ombudsman. You can contact the Pension Ombudsman using the following link:
This is a free impartial service and the Pension Ombudsman will review your matter and then provide an outcome, the Pension Ombudsman can make awards of compensation where they see fit.
Glad to be off assistance, we wish you all the best going forwards.