Ask a Law Question, Get an Answer ASAP!
Hello, I'm an adviser with JA and I will try to help you.
Please note the following:
You should please clarify your circumstances.
Can you clarify how and where did you register your phone for the purpose of this policy?
I do not want to put pressure, but we aim to deal with questions as quickly as possible and I cannot leave a question open for too long.
I would appreciate it if you could provide the clarifications requested.
I am sure you understand that it's impossible for me to say if they are right in doing so as I do not know what kind of phone could be insured and what kind of phone could not.
You should be more specific.
Could you please clarify if you are a UK resident and what is the exact name of the insurance cover that you bought?
Can you provide me the name of the website of the insurance company?
Is it this by Barclays Bank?
I do not think so.
Look at the screenshot I am attaching here.
The website at the link you provided is operated by an allegedly US corporation.
There is Barclays logo on the home page, but Barclays seems to have nothing to do with this website.
How did you find this insurance?
Also, you say that you paid twice £99.
When and how did you pay?
Your screenshot are not from a Barclays website.
They are from a Likewize website.
Can you clarify how did you find this insurance?
This is the page on Barclays Bank website:
Exactly for that reason the payments of £99 do not add up.
Did you pay by card?
Dates of payment?
Dates of payments?
Is that a bank transfer or the statement of a payment by card?
As you were not provided the service, you can raise a chargeback claim to have the transaction reversed to your account.
But, as I said, I', not certain that you have chatted with a genuine entity.
Please be aware that this chat is available on the internet, so you may wish to ask the Customer Service to remove the personal information.
I hope this information is helpful and I wish you the best.
Please do not hesitate to contact JA again if you need help and you may ask to speak with me directly if you wish ("For TheLawLDN only").
I would appreciate it if you could provide a positive rating, if you wish so of course.
Thank you very much.
You should find the information about filing a complaint in the Terms and Conditions of the contract.
You may then escalate it to the Financial Ombudsman.