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Hello, how are you? Welcome to JustAnswer. My name is***** am a solicitor and I will be assisting you today. Please note there may be delays in responding as I am away helping other customers but I will get back to you as soon as I can. I may also need to ask you some clarifying questions to determine the legal position.
Hello thank you for your patience.
As discussed I attach a template letter you can use to send the garage. You will need to edit it, as the template is just an example. An mentioned earlier the relevant section they are in breach of is section 52 Consumer Rights Act 2015 - Service to be performed within a reasonable time. I would state this in the letter. Section 56 gives you a right to a price reduction.
I would also suggest reporting them to your local Trading Standards office which you can find here https://www.gov.uk/find-local-trading-standards-office
In order to take legal action should it come to it, what you need to do is write them the above formal “Letter Before Action”. In this letter you will need to state the amount you are seeking to recover and the reasons why. You will also need to give them a deadline to do what you want them to do or raise payment for any compensation, usually it is 14 days in which to receive payment. Do not forget you can retrieve your vehicle and send it to another garage and invoice this garage for the cost of doing so. State that in the letter.
If payment is not received within 14 days, then you will need to issue a claim against them in the small claims court. You can do this by visiting this site https://www.gov.uk/make-money-claim
Or you can do it by post by using form N1 which you can find here https://www.gov.uk/government/publications/form-n1-claim-form-cpr-part-7 and posting it to:
County Court Money Claims Centre
PO Box 527
I hope this helps. Thank you again for visiting JustAnswer, please let me know if you need me to clarify anything or if you have any additional questions. I am happy to help.
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