How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Mac Enthusiast
Category: Mac
Satisfied Customers: 19398
Experience:  Over 16 years of experience in the Electronics and IT industries.
Type Your Mac Question Here...
Pete is online now

i have updated my ipad and put an code in to lock ipad when

Customer Question

i have updated my ipad and put an code in to lock ipad
when i try to unlock i find i put a wrong code in an it is now disabled
help pls
Submitted: 4 years ago.
Category: Mac
Expert:  Pete replied 4 years ago.
Welcome to JustAnswer!
I am Pete, and I'll be happy to assist with your question.

If you have forgotten the passcode and your iPad is disabled, then you will need to restore it using iTunes on the computer with which you last synced it. This will allow you to reset the passcode and resync the data from the device so no data is lost.

If you restore it using a different computer that was never synced with the iPad, then you will be able to reset the passcode, but your data will be lost.