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Hello Alison! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Please change your bt mail password XXXXX the website below:http://www.bt.com/changepasswordNote: if you current bt mail password/login does not work, please reset the password XXXXX the website below:https://register.btinternet.com/cgi-bin/load_page?page=/selfhelp/pwdRst_username.html
Once that is done, I also suggest to change your bt mail/account security question/answer:
If needed, you can can chat with BT at the website below:
8am to 9pm Monday to Friday8am to 8pm Saturday & 8am to 6pm Sunday
Or call BT:
Monday to Saturday 8am - 8pmSunday 9am - 6pm
You can click on the Reply to Expert tab below, and reply back to me any time, so I can help further if you need. Thank you very much,