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Viet - Mac Tech
Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 45969
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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Hi. Mail.Btinternet has been hacked so all my contacts are

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Hi. Mail.Btinternet has been hacked so all my contacts are being sent emails with no content but a link to a web site (phishing?) I've changed my Apple ID password & tried change my bt mail password XXXXX I can't do it. Please could you provide a very simple answer for a not-at-all tech old lady?!

Hello Alison! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Please change your bt mail password XXXXX the website below:

http://www.bt.com/changepassword

Note: if you current bt mail password/login does not work, please reset the password XXXXX the website below:
https://register.btinternet.com/cgi-bin/load_page?page=/selfhelp/pwdRst_username.html

 

Once that is done, I also suggest to change your bt mail/account security question/answer:

http://bt.custhelp.com/app/answers/detail/a_id/46778/

 

If needed, you can can chat with BT at the website below:

https://bt.custhelp.com/app/chat/contact_chat/queue_id/275/c/5627,5637

8am to 9pm Monday to Friday
8am to 8pm Saturday & 8am to 6pm Sunday

 

Or call BT:

  • From a landline: 0800 100 400
  • From a mobile: 0330 1234 150
  • From abroad: +44(NNN) NNN-NNNN/li>

Monday to Saturday 8am - 8pm
Sunday 9am - 6pm


You can click on the Reply to Expert tab below, and reply back to me any time, so I can help further if you need. Thank you very much,

Viet - Mac Tech and 8 other Mac Specialists are ready to help you