How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Mac Genius
Category: Mac
Satisfied Customers: 43451
Experience:  Apple Computers Specialist
Type Your Mac Question Here...
Richard is online now

I keep getting an error when I try to download tingle for mac

This answer was rated:

I keep getting an error when I try to download tingle for mac book pro on the amazon website. I want to read ebooks on my laptop and this error is most frustrating. can yuo please advise how I can read ebooks on my macbook pro?
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me the error you receive please?

Thank you
Customer: replied 4 years ago.

As I start to press "kindle for macbook pro" a line appears on the bottom of the screen saying one error see applications no application appears on enquiry. The kindle for mac screen shows downloading of kindle for mac proceeding. there does no appear any way toproceed

Thanks John

From the Apple menu, choose About This Mac.

tell me which OSX version you have please.

Customer: replied 4 years ago.

Mac os x version 10.6.8

Thank you John

click on my link below and it will start to download

Click me to open

Tell me if you can install this download please.

Let me know the results please
Richard and 3 other Mac Specialists are ready to help you
Customer: replied 4 years ago.

Cannot down load install keeps offering unwanted questions

Sorry I do not completly understand John.

How do you mean unwanted Questions?

The link I gave, it will just start downloading automatically, nothing needs to be done to start this.

Customer: replied 4 years ago.

Offers download to upgrade to mac photo - not to kindle

I am really not sure which link your on as mine will not do this.

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please click on my link below.

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Thank you
Customer: replied 4 years ago.

Sorry double clicking gave error failed to open page. I am 87 and not sure why I am failinf

ok, you only click it once John and then run the program that is downloaded.

Can you do this?
Customer: replied 4 years ago.

No. clicking gives message on bottom of screen saying "failed to open page" (see activity for details)

what message on the bottom of the screen John?

You click my link and a file downloads.

Then you run that file, that is all you need to do please.

Customer: replied 4 years ago.

Still no success.Ttry sending an email to [email protected] I just want to get my computer responding.

Sorry John, what does sending an email do with the instructions I am giving?
Customer: replied 4 years ago.

Probably no use but I keep getting the message at the bottom of the screen "failed to open". I feel there must be some fault with my software stopping me from proceeding. thanks for your efforts.

Can you restart the computer and try again please John?

Customer: replied 4 years ago.

Re-started computer what next

Now try to download this file.

Go to

Click on Download

Enter File ID 311610

Click on Download File.

Then double click the file that is downloaded John and it will start the installation of the Kindle App.

Let me know when you have please.