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Richard, Mac Genius
Category: Mac
Satisfied Customers: 44749
Experience:  Apple Computers Specialist
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My iPad wont turn on or off, it has the apple on the screen.

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My iPad won't turn on or off, it has the apple on the screen. Any ideas?
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

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Can you hold the power ad home button on the iPad for 20 seconds, then release.

Does it then turn off and then start up correctly?

Please let me know

Thank you
Customer: replied 4 years ago.

Hi, it turns off, then when turned back on, just the apple

Customer: replied 4 years ago.

ooh, its come on now, just took a few mins after 3rd try....thanks

Your welcome

Can take a few goes.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

Richard and 2 other Mac Specialists are ready to help you