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Josh, Mac Support
Category: Mac
Satisfied Customers: 21674
Experience:  Expert for over 10 years
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my trash box wont except mail when dumped why

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my trash box wont except mail when dumped why
Hello, welcome to JustAnswer my name is XXXXX XXXXX I'm one of the experts who will be assisting you today.

Could you please rephrase your question, is your email not being deleted when you want it to or are you having another problem?

Are you using the Mail application?

Customer: replied 4 years ago.

yes to the first not deleting

and yes two the secound

Thank you William,

What email service are you using, Gmail, Yahoo, AOL, something else?

If you're not sure, just type out the bit after the @ symbol on your email address, not the whole thing.

Thank you
Customer: replied 4 years ago.

you are as bad as me just say you dont know &stop wasting my time


I am going to opt out of this question now, you will be contacted by another expert if they think they can help you.

Have a lovely day.

Hi William,

To assist you further with this question, we will need to know what email service are you using? (e.g. Gmail, Yahoo, AOL)
If you don't know, then just let us know the second part of the email address.
Customer: replied 4 years ago.


Hi! My name is XXXXX XXXXX I will be assisting you. Let's get started!

Just to confirm - When deleting the emails in Mac Mail, the emails go to the Junk folder from the Trash folder?
Customer: replied 4 years ago.

no have do this by hand then delete the lot

I am not sure what you mean by your last comment.

Please describe what you do and what happens again
Customer: replied 4 years ago.

i press trash button but it will tell me can not do

Can you give me the EXACT message that you receive? It is important for helping you.
Customer: replied 4 years ago.

this message can not be deleted.trash will not except

Quit Mail

Back up all data. That means youknowyou can restore the Mail database, no matter what happens.

Copy this line below on this page to select it:


Copy the selected text to the Clipboard by pressing the key combinationcommand-C. In the Finder, select

GoGo to Folder

from the menu bar. Paste into the box that opens (command-V), then pressreturn.

A folder window will open. Inside it there should be files with names as follows:

  • Envelope Index
  • ExternalUpdates.storedata

Move those files to the Desktop, leaving the window open. Other files in the folder may have longer names that begin as above. Move those files, if any, to the Trash.

Log out and log back in. Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. ClickOK.

Test. If Mail now works as expected, you can delete the files you moved to the Desktop. Otherwise, post your results.

Josh, Mac Support
Category: Mac
Satisfied Customers: 21674
Experience: Expert for over 10 years
Josh and other Mac Specialists are ready to help you