Thank you for your question, my name is Richard and I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
I do not believe you were at the correct place to reset it, as it appears you were trying to make a new account.
Click on my link below please.Click me to view
and reset it on that page.
If you are not able to do this, you can create a new one, free, hereClick me to view
But you will need to use a different email address for this (they need to be unique).
you can create a free Gmail account for this purpose via my link belowhttps://accounts.google.com/SignUp?service=mail
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.