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Richard, Mac Genius
Category: Mac
Satisfied Customers: 44821
Experience:  Apple Computers Specialist
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My iPad 2 (eos 3.2) mail system locked. Also in Settings email

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My iPad 2 (eos 3.2) mail system locked. Also in Settings email etc section would not open. Tried to turn off, slider came up, slid right as required, now have rotating "wait" symbol permanently and cannot turn on again. Please advise. Malcolm Newman
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

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I would like you to do this as the first step please.

Hold the power and home button for about 10 seconds until the Apple Logo shows.

Then release and let the iPad restart.

Tell me if it then functions please

Thank you
Customer: replied 4 years ago.

All functions fine. Thank you. Malcolm

Your welcome Malcolm

It was the firmware that was the issue which we restarted.

It will be ok now.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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