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Richard, Mac Genius
Category: Mac
Satisfied Customers: 44704
Experience:  Apple Computers Specialist
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I cant access Yahoo email on my ipad "Connection to the server

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I can't access Yahoo email on my ipad "Connection to the server has failed" (I can access them on my computer) I have changed my password XXXXX still cannot get email, also when I try to download a free app it tries to charge me. HELP!
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please when this problem first started?

Thank you
Customer: replied 4 years ago.

After I opened an email I thought came from Yahoo

Thank you

Can you hold the power and home button on the iPad for about 10 seconds, until you see the Apple Logo, then release the buttons.

Let the iPad restart and when it has, tell me if you can now access your emails please Charlotte.

Thank you
Customer: replied 4 years ago.

Hello, is anyone there?

Yes, I am here

Did you do the instructions I asked you to do Charlotte?

Customer: replied 4 years ago.

Yes, and still no email

Thank you

Can you go to Settings, Mail, Calendar, Contacts.

Press on your Yahoo Account

Go to the bottom and press Delete account

Once done, go to Settings, Mail, Calendar, Contacts and add the Yahoo account again like you initially did.

Let me know the results please

Thank you
Customer: replied 4 years ago.

Success! Thank you,

Your welcome!

The account was corrupt, so we needed to recreate it.

It will be ok now.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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