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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 5638
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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hi my name is XXXXX XXXXX and i have problem with my

Customer Question

my name is XXXXX XXXXX and i have problem with my ipad air which is telling me that it is disabled
i purchase the ipad about 15-1-2014 2n hand but has a 8 month guarantee from amazon from this date
it is still under worenty
please clarify the above and tell me if i should return it for a replace ment
Submitted: 3 years ago.
Category: Mac
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

We will need to confirm if it requires replacement.

First, hold the power and Home button on the iPad for about 10 seconds, until you see the Apple Logo, then release.

Let the iPad restart and tell me if it still says it is disabled please.

Thank you