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Viet - Mac Tech
Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 39606
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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My sons ipad is saying its disabled. Thanks

Customer Question

My sons ipad is saying its disabled.
Submitted: 3 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 3 years ago.

Hello Bill! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Did he forget his passcode/password XXXXX log in his iPad tablet?

Do you also have a windows or mac computer? And do you have the iTunes program installed / working on your computer?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

Hi Viet

My sons ipad has a password,but not sure what has went on,it says ipad disabled connect to itunes,when i connect it to itunes on my laptop (windows) it tells me that i need to enter the password,but i cant because the screen only displays"ipad is disabled,connect to itunes"


Expert:  Viet - Mac Tech replied 3 years ago.

You're welcome. Please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

If that does not work, please try:

  • Press & hold the power button on the iPad until it lets you slide to turn off, then turn off.
  • Connect the iPad to your computer with the USB Cable.
  • Open iTunes program on your computer (make sure you iTunes program is up to date.)
  • On the iPad, press and hold the Home button and the Power button at the same time.
  • After about 10 seconds release the Power button, but continue holding the Home button until the iTunes program shows that it has detected an iPad in recovery mode.
  • Click OK or Restore.

Please see the video at the website below also:

Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you

Customer: replied 3 years ago.

Now its telling me error 3194

Expert:  Viet - Mac Tech replied 3 years ago.
I'm sorry, you did try the exact steps as shown in the video right?

Please try the fix for this error 3194 at the video website below:
, and/or see written steps at

, then see if you can do the steps to reset to factory settings again.

If it does not work, or if you are stuck, I can connect remotely to your computer and fix the iTunes/iPad issue directly on your computer's screen. Please let me know. Thank you
Customer: replied 3 years ago.


Expert:  Viet - Mac Tech replied 3 years ago.
Please let me know the result after trying; I will help further if there is still any issue. Thank you