How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21674
Experience:  Expert for over 10 years
50836188
Type Your Mac Question Here...
Josh is online now

I have i4s phone i have previously been able to face time my

This answer was rated:

I have i4s phone i have previously been able to face time my apple friends but now i am unable to connect, i am currently in Australia where i have made lots of calls both to USA and UK. I dial up the the contact it tries to connect but i constantly get waiting to connect even though I am calling from our wi fi home???
Hi! My name is XXXXX XXXXX I will be assisting you. Let's get started!

If the other person initiates the Face-Time call, are you able to connect or does it fail that way too?
Customer: replied 3 years ago.

That fails too


 

Are you able to call them the regular way without any problems?
Customer: replied 3 years ago.

I don't know i have not tried being so far away but have sent messages successfully

Brenda,

Researching the issue has shown that this problem is recent and a lot of users are experiencing the same thing.

Please go to Settings then General then Software Update

If there is an update available, please download the latest update then try again.

If it says the software is up to date when you first check, please reply back.
Customer: replied 3 years ago.

I am downloading the latest software update which is taking some time can i get back to you when it has done so so i can mark you more fairly


Regards Brenda


 

Great!

The new update should fix the Face-Time issue.
Josh and 3 other Mac Specialists are ready to help you