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Richard, Mac Genius
Category: Mac
Satisfied Customers: 43440
Experience:  Apple Computers Specialist
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I was working on an excel spreadsheet on MacBook Pro and went

Customer Question

I was working on an excel spreadsheet on MacBook Pro and went away for 10 minutes and my computer shut down as normal. I now cannot get back into my computer -my password XXXXX XXXXX back and there is another icon in the password XXXXX I do not have a password XXXXX Microsoft or excel. What next please?
Submitted: 3 years ago.
Category: Mac
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you hold the power button on the Mac down until it turns off.

Then turn on the Mac and tell me if it now operates correctly please.

Thank you