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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 5638
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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why doesnt iTunes recognise the fact that I have changed my

Customer Question

why doesn't iTunes recognise the fact that I have changed my apple id
Submitted: 3 years ago.
Category: Mac
Expert:  John T. F. replied 3 years ago.
Hello! My name is John, I will work diligently to provide accurate advice and information.

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I'm not sure what you are referring to as a scam, however if you are referring to JustAnswer then that is not the case.

Are you having this password problem on your iPad?

Customer: replied 3 years ago.

on my new ipad mini and another mini which I gave to my grandson and to a newish iphone refurbished

Expert:  John T. F. replied 3 years ago.

And did you create a brand new Apple ID or merely change the primary address of the old one?

Customer: replied 3 years ago.

I have no idea what you mean, they insisted that I choose a new apple id and I simply chose the next most used email address. and then had to choose a new password. unfortunately it was very late at night and I got to the point where I couldn't even remember the password I had just chosen in order to confirm it so I have lost count of the times I have tried to reset the password. and I am loathe to do it again. I am getting far too ancient to mess about like this

Expert:  John T. F. replied 3 years ago.
Ok, who insisted you choose a new ID?

Customer: replied 3 years ago.

whoever or whatever sits inside my computer and decides to time me out because I am a bit slow! and decides that I have hacked into my own account simply because I made a slip with my typing and got my password wrong or I have taken a break from the machine in order to preserve my sanity. I cant believe it helps you to know who insisted I chose a new ID. I'm not so silly that I think I am 'talking' to a real live person. I had experience over Christmas time when it became patently obvious that I was ''talking' to some sort of pre- recorded drivel..If I had known from the start that I was not going to be chatting to an expert. I very much doubt that I would have bothered putting myself through this

Expert:  John T. F. replied 3 years ago.
I'm sure you must be frustrated but It helps me to know "who" directed you to make a new ID because it's bad advice if you have made purchases under an old ID. You will lose access to them and that is likely the reason iTunes keeps asking you for the old password. If I'm asking you for info then there is a valid reason for the question. Have you made purchases under the new ID yet or only the old one.

Customer: replied 3 years ago.

since they do not recognise my new id I have been unable to purchase anything on either of them

Expert:  John T. F. replied 3 years ago.
So to clarify you have no content under iTunes on your computer that was purchased from the iTunes or App Store?

Expert:  John T. F. replied 3 years ago.

I'm just following up with you to see how everything is going. If you need further assistance on this issue, please let me know.

Also, feel free to request me again at any time when you come back to ask another question.

I can be reached directly via the following page: