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May i know the part after the @ symbol of your e-mail address?
And is the iPad connected to your wifi network/router?
not physically if that is what you mean
Physically it cannot be connected, it doesn't have any connection to connect physically.
I mean is it connected to wireless or internet, are you able to browse to websites ,etc?
OK. yes it should be connected in this way
Okay. Can you go to Settings, Mails, Contacts & Calendars
Then tell me if you see the virgin media account there under accounts?
Can you tap on your account and tell me what does it says for host name under Incoming Mail Server
change it to
Retype your full email address in the username field, and password ***** the password *****
Then tap done from the top right and check if you can now receive
Check if it can now receive
getting imap.goo etc not responding
Can you go Settings, Mails Contacts and Calendars again
Tap your account and look further down on the same page and then tap delete account
let me know when done
do i want to delete notes?
No, you have to go to Settings, Tap Mails, Contacts, Calendars
Then from under Accounts, tap the virginmedia mail account
look further down and then tap delete.
To delete the email account only.
i get: turn off notes: are you sure you want to continue and All Imap notes will be removed, with a choice of Delete or Cancel
do you mean I have to lose all my Notes?
If the notes are saved on IMAP then you should get them back.
If the notes are not saved on imap, then they're probably saved on the phone.
But did you go to the right place to delete mail account?
OK just seen your second line. Have deleted.
Now tap Add Account
Then tap Other
Then tap Add Mail Account
Then fill in your information, Name, Email, Password ***** Account Description
Then tap Next
Then under Incoming Mail Server: type imap.googlemail.com
In the username box, type your email address and and in the password ***** type password
Then under Outgoing Mail Server, type smtp.googlemail.com
In the username box, type your email address and and in the password ***** type password ***** tap Next
I am getting cannot connect using SSL
you should get an option to continue anyway
i am getting the IMAP server imap.google etc is not responding
can you type the complete message
the IMAP server 'imap.googlemail.com' is not responding. Check your network connection and that you have entered the correct information in the Incoming Mail server field
Go to Settings, Mails Contacts Calendars
Tap the VirginMedia Account
Then under IMAP tap your account email address
look at the end of this and tap advanced
then tell me what does it says in the server port box
All settings seems corrects
Can you tap the round button in the center of the iPad and then tap Safari icon and try to open a website and tell me if you you are able to open any site
No. it says could not open page because server stopped responding
so iPad isnt connected to the network
Can you tap Settings
And tell me if the Wi-Fi is turned on and does it has a check/tick besides the name of your wireless network name?
yes and yes
Can you power off the iPad and then turn it back on
What was the name of the wireless network?
done. virginmedia4868750 was what it was before turned off. now is TP-LINK_9C&A92
which one is yours?
i am the virgin one. TP etc is the name of a wireless powerline extender
Okay. Connect to virginmedia4868750
from settings -> wi-fi
Now check if you can visit websites from Safari
Does it shows a tick/check before the virgin media name?
May i connect to your computer to check your network?
yes. you appreciate though that i am coming to you on my PC through same network
Will connect to your PC
Please click the link below and run the downloaded program