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Ask Ashik Your Own Question
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11841
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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my ipad is disabled

Customer Question

my ipad is disabled
Submitted: 3 years ago.
Category: Mac
Expert:  Ashik replied 3 years ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Do you have access to a computer now ?
Customer: replied 3 years ago.

yes i am on laptop

Expert:  Ashik replied 3 years ago.
Edna, we have two options in here. First is, I can, with your permission, remotely connect to your computer and fix your iPad while you watch. This is an additional $10 service and also one time session.

Second is, I can give you instructions in here. So you can follow them to fix your iPad.

Let me know which one you prefer. First or second ?
Customer: replied 3 years ago.


Expert:  Ashik replied 3 years ago.


Since your iPad is disabled, you have to restore (reset it to factory settings) your iPad from iTunes application on your computer. That is your only way to fix the problem and that is how Apple designed it.

First download and install latest iTunes application on your computer from here :

Then you can restore it by putting it to DFU (Device Firmware Upgrade) Mode. DFU Mode is a mode which will allow you to restore your iPad to working condition. Follow the steps below to put your iPad to DFU Mode;

· Connect the iPad to your computer with the USB Cable.

· Open iTunes application on your computer

· On your iPad Press and hold the Home button and the Power button at the same time.

· After EXACTLY 8 seconds release the Power button. Continue holding the home button until your iTunes shows a message telling you that it has detected an iPad in recovery mode.

· Click OK or Restore

Note : Put it to DFU Mode while connected to computer and also in DFU Mode your iPad will remain blank or shows black screen. Timing is critical when you put it to DFU Mode, so keep trying until it goes to DFU Mode.

Remember : Your iPad won't respond when it is in DFU mode. That is normal.

Please let me know if that didn't work, so I will walk you through the steps.