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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 9000
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Why can we (2) send emails on our iPhones but not on our iPads.

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Why can we (2) send emails on our iPhones but not on our iPads. Our provider is BT in both cases but iPads are only WiFi. Answer comes up :
"Cannot Send Mail
The username or password ***** "*****@******.***" is incorrect"
The same applies on both iPads although in different names. Any ideas?
Mike the Mac Medic :

Try this delete the accounts but when adding them back: ADD a NEW account choosing YAHOO from the list of options. DO NOT USE 'OTHER'.

Enter the correct details just as you (almost certainly) had already done in your previous attempts using 'other'.

When you see the 'verifying......' and 'the blue ticks' you should be able to exit settings and open your mail app and then receive all your 'old' e-mails again, AND be able to SEND as well.


Excellent - thank you, ***** ***** now. It is still a mystery why the iPhones should be different, but no matter!

Mike the Mac Medic :

Great!! If you are satisfied, please kindly Accept and provide an OK Rating - or Above or I don't get paid. Keep in mind you can always come back to this page at any time regarding this question. If we solved your problem, giving me high marks on the survey and / or bonuses are also GREATLY appreciated. Thanks!!

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