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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 5638
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I'm trying to attach a document from my desktop to an email

Customer Question

I'm trying to attach a document from my desktop to an email and it won't attach. When I go about it in the usual way ( clicking attach, desktop, the folder) it gives me the option to open the folder but not to attach it
Submitted: 3 years ago.
Category: Mac
Expert:  Jason Jones replied 3 years ago.
I have a question or two to ask before we can begin.

Who is your e-mail provider (Yahoo, Gmail, AOL, etc)?
-- When you type the full address on this site, it is blocked.
-- What comes after the @ sign?
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
Customer: replied 3 years ago.
Hi Jason!
It's gmail, through Thunderbird
Expert:  Jason Jones replied 3 years ago.
Thank you for the update, Elizabeth.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 3 years ago.
Expert:  Jason Jones replied 3 years ago.
Thank you.
Please, click the following link and choose to run the remote application:
Customer: replied 3 years ago.
I've been communicating with you from my iPhone . I'm having trouble getting logged in as I don't have a record of my password ***** They said they would send me a temporary one when I clicked forgot password, but I haven't received anything
Expert:  Jason Jones replied 3 years ago.
Now I am confused.
On the Mac, are you able to go to the remote page?
Customer: replied 3 years ago.

Hello Jason,

I'm so sorry I haven't been able to get back to you. I was unable to login to Justanswer, but I think I'm there now. I've been drowning in so many problems, I don't know where to begin! Can I start again with a problem that has become more urgent?

I have been trying to organise my VAT expenses the way I normally do, by sorting them into folders for each quarter. I spent hours doing that the day before yesterday. When I went back to find what I had done. It seems to be scrambled up everywhere on the computer, and I can't find anything. Is this some thing I've done wrong, or is my computer broken in some way. It seems to be working in every other respect.


Expert:  Jason Jones replied 3 years ago.
Hello Elizabeth,
Thank you for the update.
Please, let me know when you are ready to continue.
- Jason
Customer: replied 3 years ago.

Hi Jason ! I can , now, can you?



Expert:  Jason Jones replied 3 years ago.
Yes, I can do it now.
Sorry for the wait.
I will be here for the rest of the day.