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Hello Chris! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Please go to Settings, General, Reset, Reset network settings, and confirm reset, then go to Settings -> Wi-Fi, and see if you can connect to your wireless network name.If that does not work, please disconnect the power cord from your homehub modem/router device for a few minutes, then reconnect and check.If it still does not work, please let me know the full error message when connecting the ipad to your wireless network name.Please reply back. Thank you,
Keeps coming back with enter the password ***** my hub system.It's trying to connect but won't. I want to repeat that this problem started with the latest ios update.
Sorry, when it won't connect, does it give any error or message?If you enter the wrong password, does it give the same error message? Or different?Do you know your exact wireless password/key?
Please let me know. Thank you
No only that it wont connect - has my account been suspended?
Same error message if I put in wrong password.
Wireless key password ***** and double checked.
My computer has windows 8
Wireless modem is a BT Homehub 2
The wireless key has the words password ***** the back of the router - then gives a series of numbers and digits. It's the password ***** the ipad keeps asking for, although I have tried the wireless pin number and wireless key.
That's right, all is wireless
Thank you. Please confirm the wi-fi/wireless password/key on the windows 8 computer:
- Go to the Desktop screen mode
, then right-click on the wireless/network icon at the bottom right of the screen, then click on Network and Sharing Center,
(Or go to Control Panel\Network and Internet\Network and Sharing Center)
, then on the right of Connections, click on your wireless network name there
, then click on Wireless Properties button
, then click on the Security tab at the top
, then click on the box Show characters
, then it will show the Network security key (it is case-sensitive)
, then try that key on the iPad.
Still comes up enter password ***** Bt Home Hub2.
Does not connect
Keeps coming back with enter the password *****
Repeat - this is only since the update that this has happened.
Sorry, yes, I know that this is after the iOS update. Usually, there is no issue with update, but once in a while, it does cause some issues.Can you go to Settings->General->Reset->Reset All Settings, and confirm reset, then check.Also, note if you see the Apple logo appears in the middle of the screen when the iPad is being restarted.Please let me know. Thank you
Reset completed, Apple logo and progress bar underneath both worked.
Clicked on Safari - it say select a wireless network
it's now coming up incorrect password ***** should I change to the wireless key number
, then on the right of Connections, click on your wireless network name there (note your exact wireless network name)
, then try that key for the Wi-Fi password ***** the iPad.
got it- so whats happened, the last instruction is exactly the same as the one you gave me previously,is this problem likely to re-occur?
Great. No, it was just a temporary glitch right after the update. Once connected, it will be connected forever from now on (unless you disconnect.) And if there is still any issue later, you can always get back to me. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit when it shows up. Thank you very much for your patience,