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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 9010
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Hi there I have an apple iTunes account - but had to change

Customer Question

Hi there
I have an apple iTunes account - but had to change my email address as I was hacked - my new email will not let me log in to iTunes - please do I have to reset my ipad and lose everything
Thanks in advance
Submitted: 3 years ago.
Category: Mac
Expert:  Mike the Mac Medic replied 3 years ago.
Mike the Mac Medic :

I don't understand, can you clarify? Do you mean you had an Apple ID that you used to purchase music and apps in iTunes but you had to make new Apple ID?

Mike the Mac Medic :

Was your Apple ID email hacked? Is it an Apple email address like or another provider?