How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike the Mac Medic Your Own Question
Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 9010
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike the Mac Medic is online now

I have a series 4200 HP scanner hooked up to my iMac running

This answer was rated:

I have a series 4200 HP scanner hooked up to my iMac running on 10.9.5 it has worked perfectly a year together and suddenly I am getting the message " done scanning selected areas" the scan overview comes up and then when you click on scan this message comes up. Worked this morning!!
Mike the Mac Medic :

Reboot into the Recovery HD by choosing the ‘Apple‘ menu > Restart, hold down the ‘Command’ + R’ keys on the keyboard during the start up process when you see the Apple Logo you can let go. When the machine boots eventually you will see the OS X Utilities screen., select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column, if there are two or it is named something else choose the first indented item, and then select Verify Disk on the right. If that is OK in green type then select Repair Permissions. If it is not ok let me know.

Mike the Mac Medic :

If all is ok go to System Preferences Print & Scan and delete the printer with the minus sign then add it back with the plus sign

Mike the Mac Medic and 2 other Mac Specialists are ready to help you