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Charles! Thank you question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is it the 4-digit passcode?Besides the iPad, do you also have a windows or mac computer?Please reply at the box below. Thank you.
yes it is the 4digit code
i have a windows computer
yes you can connectto my computer
Working on issue. Thank you.