How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Mac Genius
Category: Mac
Satisfied Customers: 44732
Experience:  Apple Computers Specialist
Type Your Mac Question Here...
Richard is online now

I seem to be getting confused with i tunes, i cloud and our

Customer Question

I seem to be getting confused with i tunes, i cloud and our own passwords. Whenever we go into i tunes it asks us for password ***** after repeated attempts it bins us so we update it and it leads us to our apple account where we dutifully update the password ***** try to go back and sign into i tunes it won't accept the new password ***** you help please.
Submitted: 3 years ago.
Category: Mac
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
As the first step, care you able to sign into your account via iCloud on my link below?
Let me know please
Customer: replied 3 years ago.

Im not sure but we can try

Expert:  Richard replied 3 years ago.
ok, please do and let me know the results Kevin.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps for repair.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Customer: replied 3 years ago.

The cost is going up and up. if u don't have a simple answer i don't wish to proceed and would like all monies taken from my account returned.

Expert:  Richard replied 3 years ago.
As I mentioned, thats an optional service, you do not have to take advantage of it.
If you do not wish to, this is no problem, just continue here, do the instructions and let me know the results please.
Customer: replied 3 years ago.

I don't wish to proceed with this. Would you cancel my request and return my fee please.

Expert:  Richard replied 3 years ago.
ok, I am really confused why you suddenly responded like this... but a refund is no problem, just follow the steps on the link below