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KamilAnwar1, Mac Support Specialist
Category: Mac
Satisfied Customers: 6430
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Why does it say invalid password ***** I try to connect my MacBook

Customer Question

Why does it say invalid password ***** I try to connect my MacBook to the internet?
Submitted: 3 years ago.
Category: Mac
Expert:  Johnny Mack replied 3 years ago.
Johnny Mack :

Hello there! Its possible that your keychain password ***** to be reset. Please follow the instructions below to fix that message.

Johnny Mack :

  1. Open Keychain Access, which is in the Utilities folder within the Applications folder.

  2. From the Keychain Access menu, choose Preferences.

  3. Click General, then click Reset My Default Keychain.

JACUSTOMER-s1r6ga4l- : I am in Utilities, but can't find Keychain access menu
Johnny Mack :

You would look for keychain access

Johnny Mack :

you can also find it using the magnifying glass in the top right corner

JACUSTOMER-s1r6ga4l- : Still can't find it
Johnny Mack :

that program is part of the osx system so it has to be in this location please take a moment and verify that you havent over looked it

Johnny Mack :

also try just searching for keychain

Johnny Mack :

that should help

JACUSTOMER-s1r6ga4l- : Cant get into the OSX because can't connect MacBook to internet
Johnny Mack :

I am gonna go ahead and opt out as i am out of ideas anoter tech will come in shortly.

Expert:  KamilAnwar1 replied 3 years ago.
Hello & Welcome to JustAnswer.
What is your wireless router's model # ***** are there any existing devices connected to it?
Customer: replied 3 years ago.
BT home hub 5 just installed
Expert:  KamilAnwar1 replied 3 years ago.
And are you trying the wireless password ***** on the card that is slotted on the top of the home hub?
Customer: replied 3 years ago.
Expert:  KamilAnwar1 replied 3 years ago.
The only reason it would say incorrect if the password ***** ***** correct. Are you connected to this router from any other computer?
Customer: replied 3 years ago.
My iPad is working fine connected to this router
Expert:  KamilAnwar1 replied 3 years ago.
Can you change this password ***** a simpler one?
Open from your iPad's safari browser.
Login using the password ***** on the router.
Get into the wireless tab and change this password ***** then try.