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Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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I know my BT Internet connection is OK because I can get online

Customer Question

I know my BT Internet connection is OK because I can get online on my iPad.
Problem over last 6 weeks has been with my MAC OS X Version 10.6.8 computer serial number W8044J54DAS. It keeps dropping me out of contact with the Internet. I have to shut down and re-start frequently during a session.
Can you examine my computer to see what is wrong please?
Submitted: 2 years ago.
Category: Mac
Expert:  Johnny Mack replied 2 years ago.
Johnny Mack :

Hello there! My name is***** and I will be assisting you today.

Johnny Mack :

Would you like for me to remotely connect to see what the issue is?