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Hello Paul! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is this the 4-digit passcode?Besides the iPad, do you also have a windows or mac computer? If yes, do you have the iTunes program installed / working on the computer?Please reply at the box below. Thank you.
Yes the 4 digit passcode.
Yes I have a Windows lap top with I-tunes installed
Thank you. Please try the following fix:
Many thanks - sorted!!