How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 39873
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
30037186
Type Your Mac Question Here...
Viet - Mac Tech is online now

I cannot access Google mail in my Inbox

This answer was rated:

I cannot access Google mail in my Inbox
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is there any error or message?

Are you still able to access your google / gmail email at the gmail.com website?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

There is no error or message but yes I can access my google mail at the gmail.com website.

I am quite happy to use a remote support session as long as I am in control!

Yes, you are always in control together with me. Please accept the remote support offer, then please do the following in order to connect with me remotely:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

 

Please reply at the box below. Thank you,

Viet - Mac Tech and other Mac Specialists are ready to help you
  1. Please click on the website below in order to connect remotely with me:

    https://secure.join.me/Download.aspx?webDownload=true

  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

how can I access google mail from my iMac mail application it just shows a ~ at present

In the Mail app, click on Mail menu at the top, then click on the Quit option, then re-open Mail app, does it show anything?

Can you please download / run the join.me application from the website https://secure.join.me/Download.aspx?webDownload=true I've provided previously, then tell me the 9-digit number in it, so I can connect remotely to your computer and fix?

Please let me know. Thank you.
Customer: replied 2 years ago.
###-##-####/p>
I'm sorry, somehow it does not let me connect with the join.me application on your computer. Can you try another remote program:

  1. Please click on the website below:
    http://connect.teamviewer.com
  2. Then download / run the file called TeamViewerQS...
  3. Then tell me the ID and password ***** will provide in the TeamViewer program.
  4. Do not close the TeamViewer program.

 

Please reply at the box below. Thank you.

It looks like you are not there. When you are available, please reply back to continue. And/or please try the following:

- In the Mail app, click on Mail menu at the top, then click on the Quit option, then re-open Mail app, does it show anything?

- If that does not work, in the Mail app, click on the Mail menu at the top, then click on Preferences
, then click on the Accounts tab at the top
, then select your google / gmail account, then click on the - (minus) icon at the bottom left and confirm to remove it for now
, then click on the + (plus) icon at the bottom left and add back your google / gmail account
, then see if it works.

If needed, make sure POP and IMAP are enabled at the website below:

https://mail.google.com/mail/u/0/#settings/fwdandpop

If needed, please try the email application Thunderbird:

https://www.mozilla.org/en-US/thunderbird/

Please let me know if there is still any issue. Thank you.