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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 9000
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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28 Aug 2015. Mac OS iTunes problem: Unable to copy movie

Customer Question

28 Aug 2015.
Mac OS iTunes problem: Unable to copy movie files from HD Movie folder into iTunes Library.
Procedure adopted: Open iTunes. Select file. Select Add to Library. Select Movies. Select folder. Click on Open, when the files in the folder should be automatically copied into the iTunes Home Movie tab in iTunes Home Movies and perhaps listed in a Playlist.
To view Movie in iTunes: iTunes, View. Movies. Select All movies then Home movies or select the Playlist created.
This has occurred once successfully and I have 9 files copied being the complete contents of a folder. I tried with another folder containing 6 files and it seemed to copy – showing the coping progress bar, but I am unable to find where the files have been copied. I tried a second time, but nothing occurred whatsoever.
HD info: Mac 21 ½ screen. Mid 2010
Processor: 3.06 GHz
Memory: 16 ||GB| 1333 MHz
Serial: W80431 CDHJV
I would appreciate any help you may be able to give me in copying my home movies into iTunes. The movies have been obtained mainly by downloading various types of movie files from Facebook and educational Websites.
Roland Barklem
Submitted: 2 years ago.
Category: Mac
Expert:  Mike the Mac Medic replied 2 years ago.
Where did these movies come form?