How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Johnny Mack Your Own Question
Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
Type Your Mac Question Here...
Johnny Mack is online now
This answer was rated:

I have just had an iMac. I have dropbox where all

Hello, I have just... Show More
Hello, I have just had an iMac. I have dropbox where all my old files are stored I've download app. I can see all my files but I can't get them to open? Help please. Thanks
Show Less
Ask Your Own Mac Question
Hello there! There are 2 reasons why the file would not download. One is the name of the file ( if it is long and has special characters) the other is the linking is not set correctly. 1)click on the Dropbox icon on the menu bar at the top of the screen.2) Select 'Preferences'.3) Click the Account tab and then the 'Unlink' button.4) Afterward, Dropbox will open a registration screen. Click 'Existing user'. Sign in to the Dropbox website.Click your name at the top-right of any page to open the account menu.Select Settings from the account menu.Select the Security tab. Click here for a shortcut.In the Devices section, click the X for the computer you want to unlink.
Customer reply replied 2 years ago.
Hi really sorry about delay but got visitor from Australia and time got short. I managed to download file and open it but couldn't edit it really haven't had time to work at it. Do you just want me to finish your comment as I'm not going to get back to working on problem till next week. Really sorry. Don't want you to be out of pocket.
No worries just rate this reply and I can keep the question open longer