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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 9000
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I can access the apps store but cannot donpwnload a game

Customer Question

I can access the apps store but cannot donpwnload a game
Submitted: 2 years ago.
Category: Mac
Expert:  dukey01 replied 2 years ago.
Hi. My name is***** you for your question and the opportunity to assist. After entering the store and selecting a gamewhat happens when you try to download?
Customer: replied 2 years ago.
The blue circle just keeps going round
Expert:  dukey01 replied 2 years ago.
Thank you. Please try these steps:Close out of the storeWhile looking at your Windows desktophold down the Windows logo key (just to the left of the spacebar)and press RIn the Run box text area type: wsresetand click OKAfter the reset has completed and the store opened, try the download again.
Customer: replied 2 years ago.
I cannot access the desktop becouse i amm using my ipad
Expert:  dukey01 replied 2 years ago.
I apologize. Your question was placed in the Computer section. I'll have that changed.You'll receive an e-mail notification when an iPad expert responds.Have a great weekend.
Expert:  Mike the Mac Medic replied 2 years ago.
Hold the Sleep/Wake and Home buttons together until you see the Apple Logo or it shuts off, then turn it back on. Then try again. Let me know.