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Richard, Mac Genius
Category: Mac
Satisfied Customers: 43374
Experience:  Apple Computers Specialist
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Itunes on windows 10, cannot connect to Itunes Store and also

Customer Question

itunes on windows 10, cannot connect to Itunes Store and also unable to activate home sharing
Internet connect is working fine
Bonjour is installed, and from all setting appears to be active
Submitted: 2 years ago.
Category: Mac
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you will need to do the following please
Press the windows key + X then control panel, programs, uninstall a program
Uninstall the below software in the following order. Then, restart your computer.
Apple Software Update
Apple Mobile Device Support
Apple Application Support (iTunes 9 or later)
Once you have restarted, install iTunes again from my link below
Once done, it should then work.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.