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Richard, Mac Genius
Category: Mac
Satisfied Customers: 43192
Experience:  Apple Computers Specialist
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Richard is online now

Thought I had I cloud back up,lost my phone,got another,but

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thought I had I cloud back up,lost my phone,got another,but can't retrieve numbers or messages
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me the make and model of the phone please?
Thank you
Customer: replied 2 years ago.
it's an I phone 6
Thank you
If you go on your computer to
And sign in with your apple ID, do you see your contacts listed there?
Please let me know.
Customer: replied 2 years ago.
have gone to contacts list,and only shows 1 number that I just put in
Are you 100% sure this is the same Apple ID you used on the old phone?
Customer: replied 2 years ago.
I did have a previous e-mail,*****@******.***,should I try that,or can you have a look for me
I cannot, but try signing in with that one via
And tell me if you then see your contacts please
Customer: replied 2 years ago.
when I go back to contacts,it just shows me my exsisting number and one other
when you signed in using this email?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Richard and other Mac Specialists are ready to help you
Thank you
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.
going to download for free,no response
yes, you click on it and the file then downloads.
Then run this file. Remember you are doing this on this computer.
Customer: replied 2 years ago.
id is-173744699 -password ***** *****
You closed the program though, you have to leave it open.
Open it again and give me the new password *****
Customer: replied 2 years ago.
i'm not able to do it,can you go through it again with me in the morning,i'm not really IT conversant !
Customer: replied 2 years ago.
its showing id no-173 744699-and password ***** still
ok, it still says it is not running, we will try tomorrow with another tool. Let me know when you are online.
Customer: replied 2 years ago.
thank you, ***** ***** contact you at 9ish in the morning
Customer: replied 2 years ago.
hello Richard id no-173744669 password *****
Customer: replied 2 years ago.
Richard,are you on line ?
Sorry I was not online when you replied but am now. Let me know when you are please.