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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 9000
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Mike, I wonder if you can help me with a mac Mail problem. I recently upgraded the

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Hello Mike,
I wonder if you can help me with a mac Mail problem. I recently upgraded the OS on my MacBook Pro to 10.11.2 (El Capitan). Since doing that, I am not able to receive e-mails. My provider is Plusnet. The sending through the SMTP '' works fine. But all three of my related accounts are not able to receive. I get the error message telling me to 'Verify that the username and password ***** correct'. I have done that and they are. Also, I have tried turning off my anti-virus and my firewall software and that has not helped.
I have seen some mentions on blog pages of others having this problem, but I have not seen any solutions...
Any suggestions? Thanks!
What system did you upgrade from?
Customer: replied 2 years ago.
it was OS 10.5 I think
OK did you see my offer to remote connect?
Customer: replied 2 years ago.
Yes - I think i might have mis-understood. I thought that meant to do things on the move. Do you mean for you to connect to my computer now. If that will help, then let me know what I need to do
Yes Accept the offer then I will give you instructions...
Mike the Mac Medic and other Mac Specialists are ready to help you
OK go to the link below and click on Join your Session then allow the app to run, if you get a message about "unknown developer" go to System Preferences / Security & Privacy and Allow it to run, then look for my messages on your screen: