How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Mac Genius
Category: Mac
Satisfied Customers: 44673
Experience:  Apple Computers Specialist
Type Your Mac Question Here...
Richard is online now

I am having problems with using the editing tracking tools

This answer was rated:

I am having problems with using the editing tracking tools Word 365. The problem is that I have started working for an editing agency. When I send a document with tracking it is locked and so they can't hide the tracking for the client.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me please what you mean with the document is locked? You mean it has protection on it so it needs a password ***** unlock?
Customer: replied 2 years ago.
When I send a tracked edited document to the Agency the chief editor cannot open it or work with it. As far as I know i have no password ***** the document. He uses the term blocked. I want him to be able to delete the editing so that the client can have the choice of a clean copy or see the changes and accept or reject them.
ok, upload the file to me so I can see it
To do this
- Click the following link:
- Upload the file to that website
- Once it is uploaded, the resulting page will display a "File ID" number.
- Please, give me that "File ID Number"
Customer: replied 2 years ago.
I tried to upload the document but it didn't work. I hope that you will be phoning me soon.
Customer: replied 2 years ago.
OK so no call. Maybe I don't understand how to save the documents before sending them.
This may be the case but I need to see the document.
Can you use this site instead please
And give me the download link
Richard and other Mac Specialists are ready to help you
Customer: replied 2 years ago.
I don't think the download is working
Customer: replied 2 years ago.
I think I am getting more confused rather than less and am not finding this very helpful
your uploading it, not downloading, please upload it to the site and it gives you a download link.
Customer: replied 2 years ago.
I have tried this several time but it keeps saying that the requested page has been removed. I have paid for a phone call so would you ring me please
sorry I thought you told me not to call, calling now
Hi Mary,
As discussed there are two ways to solve this.
Either you turn off Track Changes, to do this, in Word, On the Review tab, in the Tracking group, click the Track Changes button.
The Track Changes button is no longer highlighted
Or the recipient can accept the Track Changes, and to do this they On the Review tab, in the Tracking group, click Accept, then Accept all changes.
This removes the changes.
Let me know if you have any difficulties please
Customer: replied 2 years ago.
Thanks for your help. I will try this with the chief editor. Can I get back to you later or another day if it doesn't work?
Of course, there is no time limit on this at all.