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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11845
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Have owned my ipad2 from new and recently updated it as asked

Customer Question

Have owned my ipad2 from new and recently updated it as asked to do. Now I am told to enter the original email address and password. I know the email address which is***@******.***..I cannot remember the password. What am I to do?
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. Apple ID/iCloud ID would be your email address you registered with your device. If you don't remember the password, then you have to reset the password. You can reset it from here (go to this website from your computer) --> Go to the above website. Use the "Get an Email" method to reset the Apple ID. Apple will send the reset instructions to the recovery email you setup with your Apple ID. It would be your email registered with Apple, like Gmail, Yahoo etc. Open your email and you will see the email from Apple. Open it and follow the instructions to reset the password. If that didn't work, then go to this site again --> This time use the "Answer Security Questions" and answer the security questions there to reset your password. Then use your ID and new password ***** activate your device. If you don't remember your Apple ID, then you can reset it fromhere -->!&section=appleid Please let me know if that didn't work, so I will continue to help you
Expert:  Ashik replied 1 year ago.
Let me know how it goes