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Hello & Welcome to JustAnswer. Thank you for your question.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=245109
So you cannot login to the mac?
Are you talking to me from the same mac, can you type me the full message it is showing?
Can you click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=460277
Does it mentions anything about keychain access?
so you are just looking to reset your email password *****?
Unfortunately, i will not be able to call but i can opt out for another expert. Once an expert opts in, they will be able to assist further. Before doing anything else, have you tried restarting your router and your system?
Okay. I will opt out and open the question to other experts. Thanks
Hello and Thank You for choosing JUSTANSWER.com
The previous expert has Opted-Out, and I have taken over the question.
I have read through the CHAT TRANSCRIPT you had with previous expert, and understand you are in need of a Password ***** Username.
But theres a Primary question I dont know .....
What the password ***** username you forgot, are used for? Meaning, what account does it Log you into?
How do you access the Login screen?
When was the last time you Logged in?
Have you forgotten the password ***** the past, and able to RESET or RECOVER it?
Is this the computer user password? Normally you are the administrator. Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information: • The exact system Version (listed right under OS X ??) • Processor • Memory