How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John T. F. Your Own Question
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3476
Experience:  20+ years in the computer/Mac industry
Type Your Mac Question Here...
John T. F. is online now

I am new Apple customer and need Passcode to set up my new

This answer was rated:

I am new Apple customer and need Passcode to set up my new ipad


Was this iPad bought as new or used?



Customer: replied 1 year ago.
New now telling me it is disabled


if you've forgotten the original passcode then you will need to restore the iPad.

Make sure you have downloaded and installed the latest version of iTunes on your computer before attempting this:

(Mac users can run System Preferences > Software Update (or “Apple Store” for OS X 10.9 users) > Check now to get the latest version for their system in most cases.)

Disconnect all cables from your Apple iPad.

Open iTunes on the computer

Turn off the iPad (press the sleep/wake button on the top until you see the red slider and slide the red slider across to the right).

Press and hold the Home button. While holding the Home button, connect your iPad to the computer running iTunes. (If your iPad doesn't turn on automatically, turn it on.)

Continue holding the Home button until you see the Connect to iTunes screen.

iTunes will alert you that it has detected a device in recovery mode. Click OK, then restore the device.

It may ask whether you wish to restore a backup from iTunes or from iCloud. You should use which ever has the latest backup of your personal data.


John T. F. and 3 other Mac Specialists are ready to help you