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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 5638
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Trying to activate ipad after an update, it is not

Customer Question

Trying to activate ipad after an update, it is not recognising my itunes apple id and password ***** this device. It is asking for a BTinternet id, we did not set thisipad up with this very old email address.
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome Andy

Did you purchase this iPad new? Or from someone second hand?

Customer: replied 1 year ago.
new - had it for about 2 years
Expert:  Richard replied 1 year ago.

ok, the BT address then is the email you used when you first set it up.

Do you still have access to this email account?

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

0k, it is critical you do.

What is stopping you from accessing it?