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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11861
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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M ipad went donw and I need to put my id in that I did when

Customer Question

m ipad went donw and I need to put my id in that I did when I set it up but can not rember it
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Is the iPad asking you to activate it ?

Customer: replied 1 year ago.
Expert:  Ashik replied 1 year ago.

Sounds like your iPad has updated automatically and stuck at activation lock. First I will explain what the issue here. There is a feature called 'Find My iPad' that was activated on your iPad prior to the update. This is an anti-theft measure by Apple that blocks unauthorized access to your iPad. Since the software is updated and Apple detected a change in software, your iPad is now asking you to verify that you are the original owner of it. So you need to enter your Apple ID/iCloud and password ***** activate it. You will not be able to use the iPad until you activate it.

Apple ID/iCloud ID would be your email address you registered with your device. So for ID, use your email address.

If you don't remember your Apple ID, then you can find it from

here -->!&section=appleid

If you don't remember the password, then you have to reset the password. You can reset it from here (go to this website from your computer) -->

Go to the above website. Use the "Get an Email" method to reset the Apple ID. Apple will send the reset instructions to the recovery email you setup with your Apple ID. It would be your email registered with Apple, like Gmail, Yahoo etc. Open your email and you will see the email from Apple. Open it and follow the instructions to reset the password.

If that didn't work, then go to this site again -->

This time use the "Answer Security Questions" and answer the security questions there to reset your password.

Once the password ***** ***** try to activate your iPad.

Please let me know if that didn't work, so I will continue to help you