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Pete, Mac Enthusiast
Category: Mac
Satisfied Customers: 19721
Experience:  Over 16 years of experience in the Electronics and IT industries.
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My son blocked his iPad there's an activation lock on it and

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Hi my son blocked his iPad there's an activation lock on it and I can't remember the password ***** his email as it was set up Almost two years ago
If the problem is not solved by the expert do I still have to pay the fee thanks

Hi Amanda,
My name is***** will try my best to help you with your question.

Who is the email account provider? (e.g.,,,

Customer: replied 1 year ago.
It's hotmail pete
Customer: replied 1 year ago.
His email address is *************

Ok, first try resetting the account at:

Once you successfully get into the account you can then deactivate the iPad lock.

Customer: replied 1 year ago.
Hi Pete I e tried that by getting a code sent to my email but it's then telling me I'm not adding enough in the fields to prove my identity
Customer: replied 1 year ago.
Well his I should say as its his acc I'm using the code on and I can't add sent emails ect as the account was just used for set up

If it isn't possible to get control of the hotmail account to deactivate the lock then the iPad will need to be reset.

To reset the device, please see:

Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.

Customer: replied 1 year ago.
It's telling me that his email for the Apple acc is ************* And Apple ID verification is needed to update I cloud is that the same password ***** would use when downloading games.....
Customer: replied 1 year ago.
I've got the iPad on now ( I don't know how) and it's giving me an option of not now or settings to enter the password ***** I'm afraid to try it incase I block the iPad this time thanks

Try the Not Now option and let me know if you can access it ok.

(If you connected the iPad to the computer that it was originally set up on then it may have unlocked itself).

Customer: replied 1 year ago.
Thanks I think I've sorted it put the password ***** and it seems to be up and running now

Great news! :)

Customer: replied 1 year ago.
Thanks sure is I'll have a happy lil boy in the morning my only payment for this will be the €31 taken out for this already

The payment is held by the website, and a portion is transferred to me when you leave me a high service rating :)

Pete and 4 other Mac Specialists are ready to help you
Customer: replied 1 year ago.
Thanks :)