How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Lorenz Vauck Your Own Question
Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Mac
Satisfied Customers: 1240
Experience:  17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
Type Your Mac Question Here...
Lorenz Vauck is online now

I had an email from you to update, which was ok. Then it

This answer was rated:

I had an email from you to update, which was ok. Then it asked for verification and asked to enter my pass word. Which I entered and was told it was incorrect. Saint to reset a new pass word, which I did. Then it kept say didn't match. I tried to rest 4 times, and nothing
will work. Now I am getting a message constantly asking for Apple ID Verification.
What a sodding set up you have. To be frank I'm sick of it! Obviously I need your help.Ronakd ******

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible.

Please understand, that you´ve reached independent computer experts here, not Apple! I can try to help you as good as I can if you want that, but just making sure that you understand that you are not with Apple here and that you actually want help from an independent expert. Please let me know and we can go ahead if you wish.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 1 year ago.
Since I've paid please continue. Ronald ******

Thanks for letting me know and of course I will try to help you. Have you actually tried to reset your Apple ID?

Lorenz Vauck and 2 other Mac Specialists are ready to help you

Please have a look here how to do that, it is the first step we should try:

Dear *****, did you try the described step above already?

Thank you,