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Pete
Pete, Mac Enthusiast
Category: Mac
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Experience:  Over 16 years of experience in the Electronics and IT industries.
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I have an icloud account but use android phone and tablet. I

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Hi, I have an icloud account but use android phone and tablet. I keep getting msg saying server password ***** changed enter new password ***** I have changes any passwords. Haven't Been able to access my emails for 2 months now . Any ideas please?
Cheers
Paul

Hi Paul,

My name is***** will try my best to help you with your question today.

Someone may have hacked your account and changed the password.

Try logging on at https://www.icloud.com/ to check if your password ***** ok there.

If it does, you will need to try removing and setting up the iCloud on your Android devices again.

If the password ***** not work at https://www.icloud.com/ then you will need to reset it at:

https://iforgot.apple.com/password/verify/appleid

Let me know how you get on..

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Customer: replied 12 months ago.
Hi Pete , I know the password ***** ***** as I tried it this morning .

Ok, then can you try removing the iCloud account from the affected devices and add it again?

Customer: replied 12 months ago.
Not sure how I go about that , but will look now. I'm assuming I will became to keep the same mail address?

Yes, use the same email address and password ***** works for logging in to your account at https://www.icloud.com/

Customer: replied 12 months ago.
Says my browser is not currently supported when I try signing onto icloud,com

What browser are you using?

Are the devices fully updated?

Customer: replied 12 months ago.
Devices fully updated, sorry not clued up on this stuff , by browser do you mean Google?

Yes, are you using Google Chrome as your browser?

If so, can you try using a different browser?

What iCloud functions do you use on your Android devices? Is it just email and calendar, or anything else?

Customer: replied 12 months ago.
Just mail really. I use to have an iPhone and iPad but smashed both and went to android, but took my icoud email address with me .

Ok, so you don't need to worry about accessing it through the browser on your Android device.

Just go to the Mail settings, remove the email account and then add it again, using the password ***** you used this morning.

Let me know if that works?

Customer: replied 12 months ago.
Nope, msg said unable to set up account. An incorrect username or password ***** been entered or pop3/imap access is not enabled for this account.

You will need to set it up as IMAP and ensure IMAP is enabled for the account (it should be if it worked ok previosuly and you haven't changed and iCloud settings)

Try following this guide:

http://www.makeuseof.com/tag/need-to-access-icloud-on-your-android-we-can-help/

Pete and other Mac Specialists are ready to help you
Customer: replied 12 months ago.
No still didn't work Pete. Thanks for your help mate. I'll keep looking
Customer: replied 12 months ago.
How does this work regarding payment?