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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 5638
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I hope you can help me. My computer has become infected with

Customer Question

Hello. I hope you can help me. My computer has become infected with a virus.
A page opened informing me of that fact. It advised that I press OK for the computer to repair itself and if I pressed the CLOSE button then my computer would remain infected and damaged. There was no visible OK button to press and therefore I would very much appreciate your help. I have minimised the page to be able to contact you.Thank you for any help you can offer.Jean George
Submitted: 5 months ago.
Category: Mac
Expert:  John replied 5 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please provide the following details.

Does this page also shows a phone number to contact to fix the virus issue?

Are you using a windows or mac computer ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Expert:  John replied 5 months ago.

Please answer my above question so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

Expert:  John replied 5 months ago.

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.