How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask syseng Your Own Question
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7503
Experience:  Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
13852270
Type Your Mac Question Here...
syseng is online now

I am unable to connect to Tor Browser. Its comes up with the

Customer Question

Hi, I am unable to connect to Tor Browser. Its comes up with the following message, Tor exited during startup. This might be due to an error in your torrc file, a bug in Tor or another program on your system, or faulty hardware. Until you fix the underlying problem and restart Tor, Tor Browser will not start.
Assistant: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: Can you help?
Assistant: What's the model and Operating System (OS) of your device?
Customer: MacOS High Sierra versions 10.13.1
Assistant: When did you purchase your Apple device? What troubleshooting have you tried?
Customer: I purchased it in April 2017
Assistant: Anything else you want the Mac expert to know before I connect you?
Customer: I've tried re installing the browser but still does not work
Assistant: How much experience do you have with this particular machine?
Customer: Not a huge amount
Submitted: 5 months ago.
Category: Mac
Expert:  Russell H. replied 5 months ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

I advise you - if you haven't proceeded this way before - to uninstall the Tor browser.

Then when that is done, restart the computer.

Then when the computer is restarted, you can reinstall the Tor browser again, from a fresh download, and a download appropriate for MAC OS X 10.13.

Try that and tell me if it affects things.

Customer: replied 4 months ago.
Hi,I tried this numerous times but it still doesn’t work.Any other ideas?
Expert:  Russell H. replied 4 months ago.

Does your internet work OK? fast enough, no pauses, that sort of thing?

And, do you have a good anti-virus suite on your computer?

Customer: replied 4 months ago.
Internet works fine, no issues there. I recently downloaded an AV anti software but it was only a diagnostic thing and I never paid for it. It’s been deleted.
Expert:  Russell H. replied 4 months ago.

Is your computer a Windows PC, please?

Customer: replied 4 months ago.
Nope. MacBook Pro
Expert:  Russell H. replied 4 months ago.

Does this screen in System Preferences,

App Store

show all the checkboxes to be checked, that are checked in this image:

https://cdn.comparitech.com/wp-content/uploads/2015/11/MAC3.png

Customer: replied 4 months ago.
all checked as in your picture.
Expert:  Russell H. replied 4 months ago.

I regret I have no solution to offer, since I am not maximally expert in Apple internals. I have Opted Out, opening the case to other Experts in this category, hopefully one that is thoroughly Expert with Apple internals.

Expert:  syseng replied 4 months ago.

Hello,

My name is David.

If Firefox is installed then uninstall both Tor and Firefox, then reboot the computer and reinstall Tor first and let me know the result.

Expert:  syseng replied 4 months ago.

Do you still need further assistance?

Thanks,

David.