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Hi there and welcome
Power off the mac
Then start the Mac and hold down the Command and R keys at startup.
Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window
choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.
Click the First Aid tab.
Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
Select your Startup Disk (usually named "Macintosh HD").
Click Repair. Disk Utility checks and repairs the disk.
Let this complete and when it has, tell me if you still have the problem please.
Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
ok.. not sure what you mean with that, but can I ask please if you can carefully read and perform the instructions I gave you
I will repeat the instructions again
Click this linkdownload.teamviewer.com/download/TeamViewerQS.dmgA program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).Run the program and it shows you and ID and Password.Give me the ID and Password ***** please so I can connectDo not close the program but leave it open else I will not be able to connectThank you
yes, I replied to you within a few minutes after it (15 minutes ago)
Instructions where again
You are welcome Chris