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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 44731
Experience:  Apple Computers Specialist
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MY IPAD CONNECTS TO THE WIFI BUT WILL NOT CONNECT TO THE

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MY IPAD CONNECTS TO THE WIFI BUT WILL NOT CONNECT TO THE INTERNET. I HAVE TRIED RESETTING NETORKS AND SETTINGS, S/W OFF AND ON THE ROUTER, HARD S/W OFF THE IPAD, ALL TO NO AVAIL, HELP

Hi there and welcome

If you open the app store on the iPad, does this open?

Please let me know

Richard and 2 other Mac Specialists are ready to help you
Customer: replied 1 month ago.
no, it says cannot connect to app store

Ok, I want to check your routers settings.

Do you have a computer there?

Customer: replied 1 month ago.
I am writing this on my computer

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 month ago.
the window with the id will not stay on screen long enough for me to copy it. damn!

It is still there the Teamviewer icon at the bottom of the screen

Customer: replied 1 month ago.
18630694-447

Click that link please, click I agree and run the file