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Hi there and welcome
If you open the app store on the iPad, does this open?
Please let me know
Ok, I want to check your routers settings.
Do you have a computer there?
Please note, these instructions are done on a computer
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
It is still there the Teamviewer icon at the bottom of the screen
numbers are missing, we will do this another way
Click that link please, click I agree and run the file