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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 47537
Experience:  Apple Computers Specialist
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I have a problem with my mac. Whenever I want to send a n

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Hi there,I have a problem with my mac. Whenever I want to send a n email through yahoo it tells me it can't send my mail. Then I have to wait a little bit, sometimes a long time, then a window pops up, telling me it can't send it through iCloud and offering me to send it through yahoo, then it will send my email. Is that to do with my email set up on my mac? I ve also constantly got a window up asking me to sign up into my iTunes. But when I sign in, it pops up again and again and again, so its always there. Thanks in advance

Hi there and welcome

Do you use an iCloud email account for emailing?

Please let me know

Customer: replied 4 months ago.
no i use yahoo, but it seems to get confused about that. Somehow when setting up the yahoo account through my macbook it wanted to set up an iCloud account as well

Ok, which email program on the mac are you using?

Customer: replied 4 months ago.
its just called "mail"

Thanks

In Mail, click on mail at the top then preferences.

Then accounts the click the iCloud account then the - to remove it

then try to email

Let me know the results please

Customer: replied 4 months ago.
it tells me the iCloud account is shared by other accounts and i can remove it in internet accounts, then when i go there it tells me that all my data stored on iCloud will be lost if i delete iCloud

Do you store data on iCloud?

Customer: replied 4 months ago.
I don't know! Sorry I am that useless i don't even know where my data is stored. Are my photos stored on iCloud if they are on my mac and get transferred from an to my phone when it's placed next to it?

ok, do this, go to mail, preferences, accounts.

then select the Yahoo account, edit SMTP server and set the yahoo one as default

Then try to send please

Customer: replied 4 months ago.
No, it was already set as default. I must have tried that before.

then you have something else set incorrectly

Can I connect to your computer to fix this please

Customer: replied 4 months ago.
ok, yes

You need to click on and accept the offer please for the premium service

Richard and other Mac Specialists are ready to help you
Customer: replied 4 months ago.
Ok, so what now?

Thank you

Click this link

download.teamviewer.com/download/TeamViewerQS.exe

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 4 months ago.
How come i gave you a rating already, just by accepting your offer?

You need to do the instructions I gave you so I can connect

Customer: replied 4 months ago.
I get a message saying "safari can't open this file as it has no available application to open it"

Do this

Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 4 months ago.
it seems to be working second time round
ID 807 775 288
PW 5244
Customer: replied 4 months ago.
it worked. email was sent. can you explain what was wrong so i don't click anything by mistake again? can i quit tram viewer now?

The icloud account was interfering, I disabled it and it will be now ok

Yes you an close it

Customer: replied 4 months ago.
Thank you Richard:-)